Terms and Conditions

Live Seminars
Live seminar registration fee refunds will be returned to registrant if notice of cancellation is provided in writing at least five (5) days prior to the airing of said event.  No refunds will be issued after five (5) days prior to airing.  If the participant is unable to attend a live seminar, he or she may in writing request to attend the subsequent webcast covering the same learning time (i.e. 1-hour, 2-hours, 8-hours) at no additional cost.  If the same or similar webcast or eLearning program is offered, the participant may request to access said eLearning program covering the same or lesser learning time (i.e. 1-hour, 2-hours, 8-hours) at no additional cost.

Webcasts/eLearning
Webcast registration fee refunds will be returned to registrant if notice of cancellation is provided in writing at least five (5) days prior to the airing of said webcast.   No refunds will be issued after five (5) days prior to airing.  If the participant is unable to attend the webcast or participant is unable to attend the entire webcast, he or she may in writing request to register for and attend the subsequent webcast covering the same or lesser learning time (i.e. 1-hour, 2-hours, 8-hours) at no additional cost.  If the same or similar eLearning program is offered, the registrant may request to access said eLearning program covering the same or lesser learning time (i.e. 1-hour, 2-hours, 8-hours) at no additional cost.  No refunds for eLearning programs will be issued.

Digital Products
All digital products both purchased and free are provided to the end user for single use only.  All digital items are licensed to a single purchaser/user only and may not be redistributed or used commercially without express written permission.  All sales on digital products including without limitation manuals, books and guides are final.  No refunds will be issued on digital products.  If you have issues downloading a digital product please contact us right away.

Printed Products
All printed products both purchased and free are provided to the end user for single use only.  All printed items are licensed to a single purchaser/user only and may not be redistributed or used commercially without express written permission.  Sales on printed products including without limitation manuals, books and guides are final.  No refunds will be issued on printed products.  If you receive a printed product that is incomplete or damaged contact us within fourteen (14) days of receipt of product to request a replacement.

Shipping
Items available and in stock will be shipped within 5 business days of being ordered.  If items are not in stock, customer will be given an estimated ship date.

Membership

VIP Ultimate and VIP Basic Memberships – consultation period is 12 months. The monthly subscription fee paid in the 13th month resets the consultation time for the subsequent 12 months. Paid consultation time blocks must be used within 12-months of purchase. Consultation time is calculated in 15-minute increments, and rounded to the end of the last 15-minute block used. If subscription is cancelled prior to 12-month period, consultation time will be prorated based upon the number of months paid. Additional consultation time may be purchased in 1-hour blocks.  Non- subscribers – a’ la carte consultation time must be purchased in 2-hour blocks. Consultation time is calculated in 30-minute increments, and rounded to the end of the last 30-minute block used.

Subscriptions (Legacy)
Silver, Gold and Platinum Package subscribers – consultation period is 12 months. The monthly subscription fee paid in the 13th month resets the consultation time for the subsequent 12 months. Paid consultation time blocks must be used within 12-months of purchase. Consultation time is calculated in 15-minute increments, and rounded to the end of the last 15-minute block used. If subscription is cancelled prior to 12-month period, consultation time will be prorated based upon the number of months paid. Additional consultation time may be purchased in 1-hour blocks.  Non- subscribers – a’ la carte consultation time must be purchased in 2-hour blocks. Consultation time is calculated in 30-minute increments, and rounded to the end of the last 30-minute block used.

Recurring Payments
In order to avoid service disruptions due to payment failure, and to prevent manual re-entry of card information, our payment processor automatically checks for changes to card information stored with your recurring subscriptions and customer profiles, and updates the card information if available from the card issuer. This service helps avoid declines due to out-of-date card numbers or expiration dates, and prevents the need for you to manually re-enter card information.

Trial Memberships

Customers who sign up for membership via a trial membership have access to ful