Post-Sell If Necessary

Having a client commit to you verbally and having them sign on the dotted line are not always the same thing. In addition, for those of you who do not begin working with a new client right away, you need to maintain your new client’s trust in you until any chance of buyer’s remorse has been eliminated.

This can best be accomplished by making additional contact with the client and knowing what to say when you do so. One thing you may consider is to contact a newly signed client to layout a preliminary schedule. This does not mean overwhelming them with timelines and demands but rather discussing what will occur up to the time work commences. For example, you may mention that their case file is being created and you are reviewing the documents they sent you.

By doing so you show that you are not going to forget about them after the check clears. And do so without stressing them out and scaring them off.

• After money is collected, thank the prospect for their confidence in allowing you to service them.
• Address the biggest question, concern or hesitation they have about hiring you.
• Use statements like “before I run your credit card, something still concerns me, you mentioned…I want to be sure you are comfortable with your decision